Introducing Our New
Direct Secure Messaging
Notifications and Alerts
Verified Digital Identity
Other Key Features
Advanced Webmail Client
Built-in CCDA Viewer
Direct Secure Messaging FAQs
What is Direct Secure Messaging?
What if the person I am sending to does not have a Direct address?
What about securely exchanging with an EHR?
You don’t need an EHR to exchange Direct secure messages with an EHR if you use healtheConnect DSM. The DSM webmail client has a unique CCDA viewer built in so that you can receive and read messages from an EHR with ease.
What are the Direct Secure Messaging terms of service?
You can review the healtheConnect Direct Secure Messaging Participant Agreement here. It contains pricing information, together with other terms and conditions for the service. You’ll be asked to sign and agree to these terms at the end of the Direct registration process.
What are the steps involved in the Direct registration process?
Here is a summary of what the steps are after you click on the “Register Now” button:
- You will select the “subdomain” for your Direct addresses. Each Direct address will have a format like: firstname.lastname@example.org.
- You will be guided to fill out online forms with identity information about the organization and yourself.
- You will directed to print the online forms. These forms include acknowledgement and acceptance of the healtheConnect Direct Secure Messaging Participant agreement and must be signed in front of a Notary or healtheConnect/Inpriva Trusted Agent.
- Once the forms have been submitted, they will been reviewed and verified. Your Direct account and its Direct addresses will then be provisioned. Normally, you will receive a notification email that the Direct Addresses are ready to use within 24-48 business hours.